Terms of Service

Impentra Glass

Effective Date: March 1 2026:  Last Updated: July 27, 2026

These Terms of Service (“Terms”) govern your use of the website located at [WEBSITE URL] and the services provided by Impentra Glass (“Impentra Glass,” “we,” “us,” or “our”). By accessing our website, requesting a quote, or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Our Services

Impentra Glass provides window film, glass, and related products and services [ADJUST TO DESCRIBE YOUR EXACT SERVICES — e.g., residential and commercial window film installation, glass repair and replacement, safety and security film]. Specific services, availability, and pricing are described at the time of your quote or agreement.

2. Quotes and Estimates

Quotes and estimates are provided for your convenience and are based on the information available to us at the time. They are not a binding contract and may change based on site conditions, measurements, material availability, or the scope of work. A quote does not reserve materials or a service date until confirmed by both parties. Quotes are valid for [NUMBER] days unless otherwise stated.

3. Scheduling, Deposits, and Cancellations

• Service dates are confirmed once scheduled and, where applicable, a deposit is received.
• [DESCRIBE DEPOSIT POLICY, IF ANY.]
• If you need to reschedule or cancel, please contact us at least [NUMBER] hours in advance. [DESCRIBE ANY CANCELLATION OR RESTOCKING FEES.]

4. Payment

Payment is due [DESCRIBE TERMS — e.g., upon completion of the work / per the terms stated on your invoice]. We accept [LIST ACCEPTED PAYMENT METHODS]. Past-due balances may be subject to [DESCRIBE LATE FEES OR INTEREST, IF ANY]. You are responsible for any applicable taxes.

5. Warranties

[CHOOSE / EDIT THE OPTION THAT APPLIES:]

Window film products may carry a manufacturer’s warranty. Where a manufacturer’s warranty applies, its terms govern that product, and we will provide or direct you to those terms. Impentra Glass warrants its installation workmanship to be free from defects for [WARRANTY PERIOD], subject to the conditions below. This workmanship warranty does not cover damage caused by misuse, accidents, improper cleaning, alterations, normal wear, or conditions outside our control.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN A WRITTEN WARRANTY WE PROVIDE, OUR SERVICES AND PRODUCTS ARE PROVIDED “AS IS,” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW.

6. Website Use and Intellectual Property

The content on our website — including text, graphics, logos, images, and the Impentra Glass name and marks — is owned by or licensed to us and is protected by intellectual property laws. You may view and use the site for your own informational and personal, non-commercial purposes. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

You agree not to use our website to: violate any law; interfere with or disrupt the site; attempt unauthorized access to our systems; or submit false, misleading, or infringing information.

7. Communications and AI Receptionist

When you contact us by phone, your call may be answered, routed, recorded, or transcribed by an automated virtual receptionist for scheduling and quality purposes, as described in our Privacy Policy. By calling us or submitting your contact information, you consent to be contacted by phone, text, or email regarding your inquiry and services. Message and data rates may apply; reply STOP to opt out of texts.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services that we do not control. We are not responsible for their content, products, or practices, and your use of them is at your own risk.

9. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, Impentra Glass will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of or relating to your use of our website, products, or services. Our total liability for any claim relating to a product or service will not exceed the amount you paid to us for that product or service. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Indemnification

You agree to indemnify and hold harmless Impentra Glass and its owners, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of your misuse of our website or your violation of these Terms.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws rules. Any dispute arising out of these Terms or our services will be brought exclusively in the state or federal courts located in [COUNTY], [STATE], and you consent to their jurisdiction. [OPTIONAL: ADD ARBITRATION OR MEDIATION CLAUSE IF DESIRED — RECOMMEND ATTORNEY REVIEW.]

12. Changes to These Terms

We may update these Terms from time to time. Changes are effective when posted, and we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

Questions about these Terms? Contact us at:

Impentra Glass  38363 Western Parkway Unit 6-B Willoughby, Ohio 44094
Email: john@impentraglass.com 
Phone: 216-573-3795